Updated: Jul 29
Technology, it's almost impossible to think of a time when everything wasn't at the click of a mouse. You can now order something to eat, pay your employees, do a little shopping, pay your monthly bills, and send the mandatory "I love you" text to your mom all without having to get out of bed. And all this sounds amazing (especially if you are an introvert who tries to keep human interactions at a bare minimum) but what does this all mean when this easy accessibility and zero human interaction becomes a requirement for a business. What happens when customer value and customer retention is dependent on human devalue and the loss of human capital. The sad reality is that as much as technology has made our lives a lot easier it might make the lives of the working class a lot more difficult, case in point the closing down of over 90 Standard Bank branches and the retrenchment of over 2000 multiChoice employees. Are there measures that will be taken to ensure that while we are becoming more advanced and implementing that advancement into the workplace that the working class won't be negatively affected.